Frequently Asked Questions

How do I check the status of my order?

How do I make changes to my order?

How do I recover my password?

Does Epic Sports offer Team/Bulk Discounts?

When do you ship out my order?

How do I get my tracking number for an order?

What do I do if I think an item is missing from my shipment?

What is the Epic Sports Return Policy?

What is the lost package claims process?

What is economy shipping?

Do you ship to freight forwarders or parcel pickup locations?

Do you ship internationally?

Do you accept international credit cards?

Do you accept Visa Gift Cards?

Do you accept PayPal?

Why was my refund amount different than my order amount?

What are the gift certificate terms and conditions?

What are the screen printing logo requirements?

How can I see the number of available Gold Points I have?

How are Epic Gold Points calculated?

Can Epic Gold Points from multiple accounts be combined?

 

How do I check the status of my order?

You may check the status of a single order using the Order Status page. You may view the status of all of your orders by logging into My Account. If you need further assistance, please contact Customer Service.

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How do I make changes to my order?

You may or may not be able to make changes to your order, depending upon where it is in the process. All changes must be made before it has reached the point where the warehouse is unable to modify or cancel your shipment. If it is after normal business hours we recommend logging into My Account and placing your order On Hold, and then contacting us during normal business hours with your change request. If you need further assistance, please contact Customer Service.

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How do I recover my password?

For security reasons, we are unable to view your current password. If you have forgotten your password, you can have a personalized link sent to you via email which will assist you in creating a new one. This will allow you to securely change your password.

If you would like to reset your password, click this link to have instructions emailed to you. If you need further assistance, please contact Customer Service.

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Does Epic Sports offer Team/Bulk Discounts?

Epic Sports believes that everyone should get the best prices, not just those who buy in large quantities. We strive to keep our everyday prices, on a single unit basis, lower than our competition's best team discount price. That way, everyone gets the best deal, not just the big guys.

If you compare our prices with other retailers, you'll find that our prices are usually the lowest and the best part is that you don’t even have to haggle to get them.

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When do you ship out my order?

Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping.

NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well.

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How do I get my tracking number for an order?

Most orders will be followed up with an email notification, including the tracking number, once the item has been shipped. Please allow the standard processing time before inquiring about the status of an order. If you do not receive your tracking number within 5 to 7 business days, you can contact Customer Service.

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What do I do if I think an item is missing from my shipment?

In an effort to deliver your order quickly, your packages may arrive in separate shipments, from different locations.

Check any tracking information you have received to make sure that you've received a box for each tracking number.

If you still can't find your item, please contact Customer Service.

Any order which UPS (or any other chosen delivery method) shows as delivered and has not been reported undelivered by customer within 30 days from delivery date will be considered fully delivered and no refund, exchange, credit or replacement will be due and no recourse to the customer will be available.

Orders over 90 days old (excluding items in warranty), without notice from customer of any problems including but not limited to: missing items, non-delivered items or missing orders will be considered complete and no refund, exchange, credit or replacement will be due and no recourse to the customer will be available.

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What is the lost package claims process?

After reporting a package as lost we must wait approximately 7-10 business days for a response from UPS. The UPS Lost Package Claims Process is available here.

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What is economy shipping?

Economy shipping is delivered by UPS to the US Postal Service (USPS). USPS completes the delivery to your mailbox. This is a non-guaranteed delivery and may take up to 6 days longer than the estimated date.

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Do you ship to freight forwarders or parcel pickup locations?

Unfortunately due to recurrent fraud we are unable to ship to freight forwarders or parcel pickup locations.

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Do you ship internationally?

Due to taxes, duties, and customs - we only ship to Canada and within the USA.

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Do you accept international credit cards?

We only accept credit cards with a Canadian or US billing address.

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Do you accept Visa Gift Cards?

We only accept credit cards with a Canadian or US billing address. We do not accept Visa Gift Cards because they cannot be verified against a physical address.

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Do you accept PayPal?

We don't support PayPal at this time. However, you can order with a PayPal debit card.

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Why was my refund amount different than my order amount?

  • For Canadian customers, the exchange rate can vary between the date of purchase and the date of refund. This may result in a refund amount that is higher or lower than the amount originally charged.

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What are the gift certificate terms and conditions?

  • Gift certificates cannot be redeemed for cash, cannot be used or redeemed towards previous purchases, cannot be resold, and are not refundable. All gift certificate sales are final.
  • Gift certificates are not transferable.
  • Epic Sports is not responsible for lost or stolen gift certificate codes.
  • Any purchase exceeding the value of a gift certificate requires the use of a valid credit card to complete the transaction.
  • If a purchase is refunded any redeemed gift certificate(s) are reloaded up to their initial balances before any other transactions are credited.
  • If a gift certificate balance is not used in full the remaining balance may be used on a future purchase using the same gift certificate code.
  • Gold points are not earned on the purchase of a gift certificate.
  • Gift certificates are in U.S. dollars.
  • Please allow 24 to 48 hours for processing before the purchased gift certificate codes may be redeemed.

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What are the screen printing logo requirements?

If you are providing your own artwork, it must be provided in a high-resolution - at least 300 dots per inch at 100% size, "camera-ready" file. If the image is distorted or pixilated when you provide it, it will not allow for a good quality print. If you are sending it via email, please ensure that it is in a PC compatible format (.tif, .jpg, .eps, .ai, .psd). "Live," layered files (not flattened) are requested for PhotoShop images sent as color separation may be necessary for multiple color printing. Word files cannot be used. Images taken from the internet will not provide the resolution necessary to print a quality logo. Editable Line/Vector art is recommended for optimum results. Type (fonts) must be turned into "paths" or "outlines" as your typestyle will be missing when you send your art file unless you properly embed the font or attach the actual font file with it. Font substitution will be necessary if the font is not included or paths or outlines are created on the text. The print will only look as good as the art provided.

Screen Printing Logo Artwork Example

If you do not have art that meets these requirements, our art department can create high resolution art for a $30/hr art charge - please call Epic at 1-888-269-2440 for additional details.

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How can I see the number of available Gold Points I have?
How are Epic Gold Points calculated?
Can Epic Gold Points from multiple accounts be combined?

The Epic Sports Gold Point Program ended 02/14/2012. It was replaced by the Epic Sports Score Daily Sweepstakes.

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No Refunds, No Exchanges, No Credits, No RA's, No Warranty, without PROOF OF PURCHASE.

*** We reserve the right to refuse service to anyone. ***



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